Shipping & Returns

All Oahu, Hawaii Orders (Free Same Day Delivery)

Local customers on the island of Oahu are eligible for same day delivery if orders are placed before 12PM M-F HST. Please note that due to significant fluctuations in our warehouse operations same day delivery is not guaranteed and the earlier orders are placed the better. Orders placed after 12:00PM HST M-F will be packed and delivered locally next day. Our warehouse is closed in observance of Federal Holidays. 

Will Call

Orders placed for will call will be held for one full business day after order has been placed if placed before 11AM HST. Orders may be subject to cancellation and refunded if not picked up promptly. 

Standard Returns

We gladly accept returns of eligible new, unopened items purchased from our website within 30 days of delivery for store credit. Returns that do not meet our policy will not be accepted.

To initiate a return request, complete this form 30 days from date of purchase. Return requests initiated more than 30 days after date of purchase will be denied

You must include all information requested in full detail otherwise your request will be denied. All requested returned items must be in sealed non-opened packaging in order to be eligible for return. Items damaged by miss-use or improper care are not covered by our return policy. 
Note: Prompt shipment of return item is required: Once your return has been authorized you will have 1 week to deliver or ship the items to our returns department. If the Return request products are not shipped or delivered with-in a week of authorization it will result in rejection of the claim and claim will be closed.


Non-Returnable Items:

  • No returns on CLEARANCE products. Returns will be denied.
  • For sanitary reasons and the safety of our staff, no returns on ANY batteries, devices containing liquids/e-juice, including disposables, closed-pod systems, and e-juice bottles. Returns will be denied.
  • No returns on food items or consumable items such as but not limited to: gummies, shots, capsules, oils, tinctures, snacks, etc. 
  • No returns on NON-DEFECTIVE products. Returns will be denied
  • All returns MUST include the original packaging and all original pieces. Returns without original packaging will be denied.

Shipping Labels for Denied Items:

  • If your return is denied, you must provide a shipping label for the denied product(s) within 30 days. If no shipping label is provided, the product(s) will be disposed of.

We aim to make your shopping experience with us as easy as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact us for assistance. Your satisfaction is important to us!


Due to PACT Act regulations we are only able to ship intra-state with USPS. All Hawaii bound packages will require Adult Signature (21+) upon delivery with I.D. check and will be accompanied by a $7 signature on delivery fee.

In order to purchase tobacco products from JOCOR Distro you must be 21 years old or older. In order to purchase you must be a valid retail business. JOCOR Distro reserves the right to request additional documentation in support of valid retail business status. reserves the right to cancel any orders that are found to be placed by non-qualified accounts.

WARNING: Products sold on this site contain nicotine, a poisonous and addictive substance. Products sold on this site are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you use a product purchased from us and experience any side effects or possible side effects, stop using the product immediately and consult a physician. Products sold on this site (a) may be poisonous if orally ingested, (b) are not smoking cessation products and have not been tested nor guaranteed as such, (c) have not been evaluated by the Food and Drug Administration, (d) are not intended to treat, prevent or cure any disease or condition, and (e) should be kept out of reach of children and pets.

If you think someone has been exposed to an e-cigarette or liquid nicotine, call your local poison center at 1-800-222-1222 immediately.


Disclaimer of Warranties: We want to be clear that JOCOR Distro does not make any warranties or guarantees, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We cannot warrant that the services, information, content, materials, products, or other services available through our site are free from viruses or other harmful components. This disclaimer extends to any damages or injuries resulting from any failure of performance, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, computer viruses, malicious code, communication line failure, theft, destruction, or unauthorized access to, alteration of, or use of records.

Limitation of Liability: You should understand that we are not liable for the defamatory, offensive, or illegal conduct of other users or third parties, and the risk of injury from such conduct rests entirely with you. JOCOR Distro will not be liable for any damages arising from the use of our services or any information, content, materials, products, or other services available through our site. This includes, but is not limited to, direct, indirect, punitive, incidental, special, or consequential damages, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages. If you are dissatisfied with any portion of our services, your sole and exclusive remedy is to discontinue using them.

Please note that certain state laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. We recommend consulting your own legal counsel regarding the limitations on implied warranties and/or the exclusion of damages.


You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.